Refund Policy
Our commitment to fair and transparent refund practices. Learn about our refund eligibility, process, and timelines.
Last updated: January 2025
Overview
At Moon Vision Society, we strive to provide exceptional services and ensure customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our products and services.
We understand that circumstances may change, and we aim to be fair and transparent in handling all refund requests. Please read this policy carefully to understand your rights and our obligations.
Our Commitment: We process all eligible refund requests within 5-10 business days of approval.
Refund Eligibility
Refund eligibility varies depending on the type of product or service purchased. Please review the specific conditions below:
Digital Products
14-Day WindowDigital products (ebooks, templates, digital downloads) are eligible for a full refund within 14 days of purchase.
Subscription Services
Pro-ratedMonthly subscriptions may be cancelled at any time. Annual subscriptions may be eligible for a pro-rated refund within the first 30 days if you are unsatisfied with the service.
Custom Services
LimitedCustom or personalized services (such as custom ebook creation) are generally non-refundable once work has commenced. Partial refunds may be considered on a case-by-case basis.
Non-Refundable Items
The following items and services are not eligible for refunds:
How to Request a Refund
To request a refund, please follow these steps:
Contact Support
Send an email to contact@launchap.com with the subject line "Refund Request"
Provide Information
Include your full name, the email address used for purchase, the product or service name, and a brief explanation of why you are requesting a refund.
Wait for Review
Our team will review your request within 5 business days and may contact you for additional information if needed.
Receive Decision
You will receive an email notification with the outcome of your refund request and any next steps.
Refund Processing Time
Once your refund request is approved, the processing time depends on your original payment method:
Credit/Debit Card
5-10 business daysDepending on your bank
Payment Processing: All refunds are processed through our payment provider Stripe. Once approved, the refund is initiated immediately, but may take 5-10 business days to appear on your statement depending on your bank.
Note: Refunds will be issued to the original payment method used for the purchase. We cannot process refunds to a different account or payment method.
Subscription Cancellation
You may cancel your subscription at any time. Here is what happens when you cancel:
Monthly Subscriptions
- Cancel any time before your next billing date
- You retain access until the end of your current billing period
- No partial refunds for unused portions of the month
- Your data may be retained for 30 days in case you resubscribe
Annual Subscriptions
- Cancel within 30 days for a pro-rated refund (minus any discounts applied)
- After 30 days, no refund but access continues until the end of your term
- Early cancellation does not extend your subscription period
- Renewal reminders are sent 14 days before annual renewal
Special Circumstances
We understand that exceptional circumstances may arise. We may consider refunds outside of our standard policy for:
- Technical issues on our end that prevented you from using the service
- Duplicate charges or billing errors
- Significant service outages that affected your use
- Medical emergencies or unforeseen circumstances (documentation may be required)
- Product not as described or significantly different from what was advertised
These requests are reviewed on a case-by-case basis, and our decision is final.
Chargebacks and Disputes
We encourage you to contact us directly before initiating a chargeback or dispute with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in:
- Immediate suspension of your account
- Loss of access to all purchased products and services
- Ineligibility for future purchases
- Additional fees passed on from payment processors
We are committed to resolving issues fairly and promptly. Most concerns can be addressed within 48 hours when you contact us directly.
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new policy. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Refund Policy or need to request a refund, please contact us: